Support
Need help with Prepimo? Check the answers below, or email us at [email protected]. We usually reply within 2 working days.
Frequently asked questions
When will Prepimo be available?
Prepimo is coming soon to Google Play (Android) and the App Store (iPhone). This page will link to the stores once the app is live.
Is Prepimo connected to the FPSC?
No. Prepimo is an independent study app made by Gravitarious. It is not affiliated with, endorsed by or connected to the Federal Public Service Commission (FPSC) or the Government of Pakistan. For exam notices, refer to the FPSC website.
Where do the questions come from?
Every question is sourced and explained: it shows an explanation in plain words and a public reference you can check. Read how we make questions.
How do I report an error in a question?
- On the question (or in the test review), tap Report.
- Choose a reason: wrong answer, wrong explanation, typo, outdated, or other.
- Add a short comment if you like, then tap Submit. It works offline too; the report is sent when you are back online.
We review reports within 48 hours. Confirmed fixes reach the app in the next content update, without an app update. You can also email [email protected] with the subject, the question text and what looks wrong.
How do I restore my Premium purchase?
- Sign in to Prepimo with the same account you used before.
- Make sure the phone is signed in to the same Google Play account or Apple ID that bought the subscription.
- Open Profile → Restore purchases.
Still missing? Email [email protected] with your account email and the order number from your Google Play or Apple receipt (never send card details).
How much does Premium cost?
PKR 399 per month or PKR 1,499 for 6 months (the store may show a slightly different local price). It renews automatically until you cancel. Free users get a daily allowance of practice questions, one timed test per subject and more.
How do I cancel my subscription?
Subscriptions are managed by the store. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions, or open play.google.com/store/account/subscriptions. On iPhone: Settings → your name → Subscriptions, or open apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date. You keep Premium until the end of the paid period.
Can I get a refund?
Refunds are handled by Google or Apple under their policies. See section 6 of our terms for the links.
How do I change or hide my name on the leaderboard?
Open Profile → Leaderboard and choose First name + initial, Full name, Initials or Hide me. Changes appear within about an hour.
Someone on the leaderboard has an offensive name.
Tap the … button on their row and choose Report this name. We review reported names within 48 hours.
Does my progress sync between devices?
Yes. Sign in with the same account and your progress, bookmarks and settings sync. You can also practise offline; your answers sync when you reconnect.
How do I delete my account?
In the app: Profile → Delete account. Without the app, see delete your account.
Contact
Email [email protected]. Please include your account email and the device you use (Android or iPhone). Prepimo is made by Gravitarious.